We have a 14-day return policy, which means you have 14days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nvtreasuresuk@gmail.com. Return postage must be paid by buyer

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nvtreasuresuk@gmail.com.

 

Reporting an Issue

Please contact us within 48 hours of receiving your order with:

• Your order number.
• A clear description of the issue.
• Clear photographs of the item and its packaging.

Resolution

Once we have reviewed your claim, we will offer an appropriate solution, which may include:

• A replacement item (subject to availability).
• A full refund.
• A partial refund, where appropriate.

Eligibility

To qualify for a replacement or refund:

• The item must be unused and in its original condition.
• All original packaging, tags, and accessories must be included.
• Claims for damage caused by misuse, accidental damage, normal wear and tear, or alterations made after delivery cannot be accepted.

Incorrect Items

If you receive an item different from the one you ordered, please contact us within 48 hours. We will arrange for the correct item to be sent or provide a suitable refund once the incorrect item has been returned.

Return Shipping

If the fault is ours (faulty, damaged during transit, or incorrect item sent), NV Treasures will cover the return postage costs or provide a prepaid return label where applicable.

 

Exceptions / non-returnable items

• Custom-made or bespoke items (including custom-stitched blouses, made-to-measure sarees, or any item altered to your specifications)
• Pierced jewellery (for hygiene reasons, once the seal is broken)
• Items marked as “Final Sale” or “Non-Returnable” on the product page
• Items damaged through misuse after delivery

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nvtreasuresuk@gmail.com.